Short, fair and clear
We try to keep these short, fair and clear. If anything here doesn't fit your plans, message us before you book.
Cancellation
Changed your mind soon after booking? Cancel within 24 hours of booking and you get a full refund, as long as check in is at least 7 days away.
30 days or more before check in: full refund.
Between 30 and 7 days before check in: you get 50% of the nightly rate back, plus the cleaning fee.
Less than 7 days before check in: you get the cleaning fee back, but not the nightly rate.
If you don't arrive: no refund.
Card processing fees are never refunded, even if you cancel soon after booking. Our card processor charges them to us and doesn't give them back.
Refunds go back to the card you paid with, usually within 5 to 10 days.
If you chose to pay cash
Nothing has been charged, so there's nothing to refund. If you cancel in time for a full refund, your card isn't touched and the booking is simply cancelled. If you cancel late or don't arrive, we charge the saved card the amount the policy allows, and never more.
Paying
By card: the full amount is charged when you book. We use Stripe, and your card details never touch our servers.
In cash: save 10% on the nightly rate. Nothing is charged at booking. Your card is saved as a guarantee and only charged under the cancellation policy. You pay the full stay in cash at check in, in US dollars, Mexican pesos or Canadian dollars.
Cash in pesos or Canadian dollars: we convert your US dollar total on the day you book, at that day's rate, and round up to the nearest 20 pesos or 5 Canadian dollars. Rounding up means you may pay a few pesos or dollars more than the exact conversion, never less. The amount is fixed when you book and won't change before you arrive, even if the exchange rate does.
Bank transfer: not available at the moment. We take card or cash only.
Security deposit: there isn't one. Instead, the card you book with stays on file until after your stay. If something is damaged beyond normal wear, we'll talk with you first and then charge the card for the repair or replacement.
House rules
- Check in: from 3pm. Check out: by 11am
- Guests: only the guests on the booking stay overnight. No parties or events
- Quiet hours: 9pm to 8am. Our homes are on residential streets, and our neighbours are part of why it's quiet
- Smoking: no smoking or vaping anywhere on the property
- Pets: no pets, please
- Water and power: please turn off the air conditioning when you go out and keep showers reasonable. Our water is stored on site
- Breakages: accidents happen. Please tell us about anything damaged or broken so we can fix it for the next guest
Pool rules
- Keep voices low, no shouting
- No glass by the pool
- Music low, please
- Clear away your things and toys when you're done
Golf carts
Golf cart rentals have their own terms and agreement. See Golf cart rental and the full rental agreement. Our carts are our own and sometimes break down, so we may cancel a cart booking at any time without penalty. You don't pay for days you don't use, but we can't arrange a replacement cart.