Questions, answered

Yes, right here on this site. Booking direct means no booking platform fees, and you deal with us from the start.

By card when you book (including Apple Pay and Google Pay), or in cash when you arrive. Card bookings are paid in full at booking.

Choose "Pay cash on arrival" at checkout and you save 10% on the nightly rate. Nothing is charged when you book. We save your card as a guarantee, and only charge it if you cancel late or don't arrive. You pay the full amount in cash at check in.

US dollars, Mexican pesos or Canadian dollars. If you choose pesos or Canadian dollars, we convert the US dollar total on the day you book, and that amount is fixed. It won't change before you arrive.

Not at the moment. We take card when you book, or cash on arrival with your card saved as a guarantee.

We only send payment details from an @vidafelizproperties.com email, through Guesty, or from our WhatsApp (+52 322 146 6354). We never ask for bank transfers, gift cards or crypto. If anyone asks you to pay another way, message us on WhatsApp before you pay.

Cancel 30 days or more before check in for a full refund. Between 30 and 7 days before, you get 50% of the nightly rate back, plus the cleaning fee. Inside 7 days you get the cleaning fee back, but not the nightly rate. Changed your mind? Cancel within 24 hours of booking for a full refund, as long as check in is at least 7 days away. Card processing fees are never refunded. Full details on Policies.

The total you see includes every mandatory fee, cleaning included. There's nothing added at the end.

Yes. Search with your dates and group size, add two to four homes to your group from the results, and book them together in one checkout. Every home in a group is for the same dates. Or message us on WhatsApp and we'll book them for you.

Yes. You get 5% off the nights when you book 2 homes together, and 10% off for 3 or 4. Cleaning fees aren't discounted. Paying cash on arrival? You save the 10% cash discount as well.

One checkout and one card for everyone. Each home is its own booking with its own confirmation code, so you'll see one charge per home, adding up to your total. Paying cash? Nothing is charged when you book, and your card is saved as a guarantee.

Yes. At checkout you can add a lead guest for each home. They become the guest on that booking, so its confirmation and arrival details go straight to them. You'll also get one email with every home in it.

When no single home is available for all your dates, we suggest two or three of our homes back to back. Each one sleeps your whole group, and our homes are a few doors apart on the same street.

Search your dates as usual. If no one home is available for them, you'll see "Stay the whole time, with an easy move" with up to three options. Choose one and book it in a single checkout: one set of details, one payment, one card. Each home sends its own confirmation.

Yes. You get 5% off the nights, and you pay just one cleaning fee for the whole stay, not one per home.

Check out of your first home by 11am. Your next home is a few doors away and ready from 3pm.

Each stay is at least 2 nights, and there are no more than two moves. The cancellation policy applies to each home on its own dates.

Check in is from 3pm and check out is by 11am.

All our homes have self check in. Your arrival details come by email a few days before you arrive.

It's 60 to 90 minutes by road. You can take an airport taxi, an Uber from across the pedestrian bridge, the green and white Compostela bus (about 1.5 hours, around 60 pesos), or our VIP transfer, which we can arrange for you: 4,000 pesos round trip for 1 to 3 guests, 4,500 pesos for 4 to 6. More on Getting here.

Yes, we'll do our best. International shipping from Mexico is expensive, often over US$100, so we'll check with you first.

It depends on the home:

• Vida Feliz Casitas: a shared pool, and Casita 4 also has its own plunge pool
• Casa Aurora: the Main House has a private pool. The Casita and Studio use the shared pool at Vida Feliz Casitas, across the street
• Casa Karma: the Main House has a private pool, and the Casita has its own plunge pool

Yes, in every home, plus ceiling fans.

Now and then, like anywhere in Sayulita. We can provide candles if needed.

Yes. Every home has high speed mesh wifi, usually 50 to 100 Mbps, which is fine for video calls and streaming.

We provide purified drinking water in every home. The tap water is fine for showering and cooking, but drink the purified water.

Rarely. Each property stores its own water in tanks, so short town shortages don't usually reach you. If there's ever a problem, Tony sorts it quickly. Shower flow valves help save water.

Yes. Every home has beach towels, an umbrella and chairs.

No. Stays of a week or more get a mid-stay clean, and extra cleans can be arranged for a small fee.

The Casa Aurora Main House has a washer and dryer. In the other homes you'll find laundry bags, and we'll give you the contact for a local laundry service that picks up and delivers to your door.

Yes: a crib, a pack and play and a high chair. Let us know before you arrive and we'll set them up.

Yes, in every casita at Vida Feliz Casitas, in both homes at Casa Karma, and in the Casa Aurora Casita. The Casa Aurora Main House and Studio don't have one.

Our house rules are no pets.

Of course. Message Tony on WhatsApp and we'll bring what you need.

• Vida Feliz Casitas: a small parking area for golf carts, with outlets for charging. Cars park on the street
• Casa Aurora: one car space for the Main House. The Casita and Studio use street parking
• Casa Karma: private parking for the Main House, a golf cart spot for the Casita

Need more room? There's extra parking past Casa Florence, on the paved road along the orchard.

Probably not. Sayulita is small and walkable, and parking and traffic in town can be hard. A golf cart is easier.

Yes, we have our own carts for guests. See Golf cart rental and the full rental agreement. If ours are booked, Riviera Golf Carts is a good alternative and delivers.

Yes. White taxis wait in the town square, and Tony can recommend trusted drivers.

Playa Sayulita is about 7 to 8 minutes on foot, and the quieter Playa de los Muertos about 8 to 9 minutes.

Generally, yes. Guests walk home at night all the time. Use the lit streets and the usual care you would anywhere.

Yes. Our homes have security features and our team checks on them regularly.